Orders are prepared after payment is accepted and the delivery address is submitted. A tracking email is generally sent within three business days. United States delivery is typically estimated at 5-7 business days. Canada or other supported international destinations may take about 14-21 business days. These are estimates, not guaranteed arrival dates.
The three-bottle and six-bottle offers list free shipping. The two-bottle package lists an additional shipping charge. The final checkout screen controls the amount charged and the destinations currently served. Taxes, carrier surcharges, customs charges, or import duties may apply where permitted and remain the buyer's responsibility unless checkout states otherwise.
Enter a complete physical address and read it carefully before paying. If an address is wrong, email support@yu-sleep.com immediately with the order number and corrected details. An address change may not be possible after fulfillment begins.
Carrier volume, severe weather, holidays, customs processing, remote locations, and incorrect addresses can extend delivery time. Use the tracking link to monitor the parcel. If tracking does not update, a package arrives damaged, or an order appears lost, contact support with the order number, delivery address, tracking information, and relevant photos.
Keep the order invoice and delivery records until the bottles arrive and have been inspected. Do not discard a damaged parcel, label, bottles, or packing materials until support responds.
